Tata Communications’ GlobalRapide platform to empower Singapore Airlines’ employees with advanced communication tools.
Indian telecommunications company Tata Communications and Singapore Airlines Limited (SIA), Singapore’s flag carrier, have recently entered into a multi-year contract. This agreement focuses on revolutionizing the airline’s communication and collaboration systems to increase employee efficiency and improve overall user experience.
This development builds upon an already established and growing relationship between SIA and Tata Communications. Under this new initiative, leveraging Tata Communications’ GlobalRapide platform, SIA employees will gain access to enhanced global connectivity and collaborative capabilities, enabling them to work effectively from any location.
Commitment to customer service excellence
Amitabh Sarkar, Vice President and Head of Asia Pacific and Japan at Tata Communications, expressed their pride in their enduring partnership with Singapore Airlines. Highlighting Tata Communications’ role as a significant player in the global communications technology sector, Sarkar conveyed their commitment to aiding SIA in achieving new heights in customer service excellence.
Tata Communications has been in partnership with SIA for the past five years and besides the mentioned solutions, Tata Communications’ IZOTM SDWAN also empowers SIA with intelligent routing of customer calls to their global customer service centers, ensuring a seamless customer experience.
Furthermore, Tata Communications’ MOVE platform is integral to the operation of collaboration platforms used by SIA’s pilots and cabin crew. This platform offers a consistently connected experience and is pivotal for the secure and efficient exchange of essential flight and passenger information. The MOVE platform supports rapid data transfer to tablets used by the flight crew, which contributes to faster flight turnaround, timely departures and considerable cost savings over traditional data roaming services.
The agreement signifies a notable advancement in enhancing communication and collaboration within the airline industry, focusing on streamlining operational processes and enriching customer service experiences.
Also read:
- Tata Communications Acquires The Switch, Paving the Way for Digital Innovation
- Tata Technologies Launches Inclusive Hiring Drive, Empowering Women in Engineering
- Lantmännen Taps Tata Consultancy Services for IT Overhaul and Digital Enhancement
Header Image Courtesy of Freepik
Press release link: https://www.prnewswire.co.uk/news-releases/singapore-airlines-partners-with-tata-communications-to-enhance-customer-experience-for-their-discerning-customers-301979874.html
