Qlik: More than half of Singapore consumers still don’t trust technology to make big decisions

SINGAPORE; May 12, 2020 – Singapore consumers don’t trust data and technology when it comes to making meaningful decisions that have a significant, long-term impact on their lives, according to new research from Qlik conducted by YouGov. More than half (56 percent) tend to make decisions based on their emotions, experiences and intuition, as opposed to factual data and technology. As the latter becomes more ingrained into our lives, overcoming this trust gap represents a challenge for companies providing data-informed or AI-powered apps and services to consumers.


Data for small decisions, people for big decisions


As consumers navigate restrictions on movements and gatherings due to the spread of the new coronavirus (COVID-19), millions are forced to work from home and rely more on digital connectivity. Yet, Singapore consumers’ trust in data and technology is limited to making decisions which aid in convenience but have a smaller impact on their lives. This includes letting technology pick the fastest route to a destination (81 percent), booking a movie ticket based on preferences (67 percent) or generating a travel itinerary for the next vacation based on previous travel experiences (55 percent).


Singapore consumers trust other people more than data and technology when it comes to making bigger decisions that have a significant impact on their lives, such as choosing who they should date (77 percent), advising them on their next career step (65 percent) or motivating them to exercise (54 percent).


Trust gap differs across generations, influences what users want out of technology


Interestingly, this trust gap continues to widen with Generation Z. More than half (51 percent) are wary of devices, websites and apps collecting data or personal information about them in return for convenience and productivity. This number is higher compared to Millennials (42 percent) and Generation X (48 percent), but lower than Baby Boomers (56 percent). One in five of Generation Z consumers (20 percent vs. Millennials at 14 percent) also hold the belief that data and technology are not accurate in general.


“Each generation relies on and trusts data and technology more than the previous one,” said Suganthi Shivkumar, Managing Director of ASEAN, India and Korea, Qlik. “Surprisingly, Generation Z bucks this trend, putting them more in line with older Baby Boomers. This could be a sign of tech fatigue or a more pessimistic view towards technology in general. Generation Z are digital natives, meaning they’ve been raised with computers and on the internet. More experience with digital connectivity could make them less charmed by the novelty and more wary of its potential consequences.”


The research identified privacy and security concerns as the main reasons for this trust gap. Two-thirds of all respondents (67 percent) are concerned that their data and information might be disclosed to the public, and almost as many (61 percent) fear that they have no control over what data or information is collected from them. Interestingly, almost half (46 percent) are concerned about losing the human connection, as data and technology might cause them to interact less with people around them.


Empowering data and technology to make a real impact


When asked for the reasons for trusting data and technology, almost three-quarters of consumers (73 percent) state that it helps them save time, while just under two-thirds (63 percent) believe it keeps them more informed. Almost half believe data and technology helps them to solve problems (45 percent) and make better decisions (44 percent).


If trust issues can be resolved, the impact of data and technology on consumers’ lives could be more meaningful. In the next five years, almost half (48 percent) would allow integrated body sensors to measure their vitals and inform their doctor about any abnormalities. More than a third (35 percent) would permit an app to limit or prioritise spending based on their savings plan, while just under a third (30 percent) would allow data and technology to secure their next job.


Suganthi Shivkumar added: “The fast-paced integration of data and technology into our lives presents lots of opportunities for apps and services to provide consumers with data-informed insights that make their lives more convenient, exciting and simply better. The incorporation of AI will further intensify this. But only when companies start to remove the ‘black box approach to AI’ and show consumers what data is collected and how it is used to make recommendations, will they trust data more when making higher-impact decisions.”


About the research

All figures, unless otherwise stated, are from YouGov Singapore Pte Ltd. Total sample size was 1,052 adults. Fieldwork was undertaken between 5th – 6th December 2019. The survey was carried out online. The figures have been weighted and are representative of all Singapore adults (aged 18+) nationally.


About Qlik

Qlik’s vision is a data-literate world, one where everyone can use data to improve decision-making and solve their most challenging problems. Only Qlik offers end-to-end, real-time data integration and analytics solutions that help organizations access and transform all their data into value. Qlik helps companies lead with data to see more deeply into customer behavior, reinvent business processes, discover new revenue streams, and balance risk and reward. Qlik does business in more than 100 countries and serves over 50,000 customers around the world.


Share on facebook
Share on twitter
Share on linkedin
Share on email


What Happens When Metaverse Meets Sports Leagues?

What Happens When Metaverse Meets Sports Leagues?

While many see the metaverse as a place for entertainment and escapism, recent years have seen the rise of sports leagues that exist entirely within it. These leagues have taken advantage of the metaverse’s ability to create realistic and immersive environments to provide their players with a new and unique sports experience.

Are Immersive Art Exhibitions the New Trend

Are Immersive Art Exhibitions the New Trend?

For many, museums and exhibitions are an escape from reality. However, these places have been experiencing an all-time low visitation rate due to Covid-19. Owing to social distancing norms and closures, going to a museum was just not always possible. To address that, museums took to virtual reality (VR).

Top 5 Upcoming IPOs to Watch Out For

Top 5 Upcoming IPOs to Watch Out For

2021 was a good year for IPOs. IPOs in the United States raised US$156 billion, recording an 81 percent increase over the prior year. With such an outburst, tech stocks raised US$69 billion alone significantly. Shares of Bumble, a dating app created for women’s interests, closed up 63.5 percent in their IPO in January 2021.

Tokenization Is a Game-Changer in the Financial World - Here’s How!

Tokenization Is a Game-Changer in the Financial World – Here’s How!

By 2027, businesses and people alike are expected to lose US$40.62 billion in payment fraud. The solution to this problem? Tokenization. It refers to the replacement of sensitive data with unique identifiers that retain the length and format of the original data without having any relationship with it.

4 Successful Indian Mompreneurs You Should Know About

4 Successful Indian Mompreneurs You Should Know About

There is no doubt that motherhood is a challenging job. But some moms out there are taking on an even greater challenge—starting their own businesses. From selling natural and toxin-free products for babies to being the best lipstick brand, these mompreneurs are proving that you can have it all. Read on and get inspired by these moms who have not only overcome challenges but also built successful businesses while raising their kids and family.

Beyond 9 to 5 The Rise of Triple Peak Workdays

Beyond 9 to 5: The Rise of Triple Peak Workdays

None of us would have even dreamt of the life we lived over the past couple of years. We experienced several transitions in doing things; we gained new opportunities and lost many of them. When we talk about work, 6-feet cubicles have been reduced to 15-inch displays as the concept of remote work has become mainstream.