[ Press Release ] Top CX Leaders from India are Gathering Virtually to Discuss the Roadmap for Rebuilding India’s Technological Ecosystem

The second global edition of World CX Summit will virtually connect some of the most influential voices in India’s CX space. Notable speakers include the likes of Anand Tuli, K. B. Nagaraju, Vaishali Thakkar & more.

INDIA, Mar 8, 2021 – (ACN Newswire) – The inaugural edition of World CX Summit Jakarta that took place virtually last year has placed this summit in a league of its own; majorly due to the vast array of global experts in CX, investors, MarTech leaders and cloud entrepreneurs it managed to gather.

Taking place on 10 March 2021, the Indian edition of World CX Summit will feature keynotes from thought-leaders, industry experts, private networking sessions, secure audio-visual meetings, private meetings and more from thought leaders from India and abroad.

Customer experience (CX) has become the driving force for business and revenue growth today. Customers today expect an excellent brand experience regardless of the channel used. Any business with unique customer service across all channels of communication can significantly improve brand loyalty, customer satisfaction, traffic, sales, and ultimately, business revenue.

As the government’s Covid-19 restrictions ease, Indian consumers are resuming economic activities albeit with caution. The introduction of the government’s Digital India initiative hand in hand with the increasing internet penetration over recent years, have resulted in the country’s digital population amounting to approximately 688 million active users. The vast majority of Indian consumers have tried new shopping behaviours and digital habits during the crisis and report a high intent to continue.

“Customers today are far more aware than ever and it’s highly unlikely that they will hold brands for things they cannot control, but the brand needs to make customers understand expectations. One has to focus on what the pain points are and try to bring a correction there,” said Mithun Shetty, CEO of Trescon.

The summit will be hosted on the virtual events platform Vmeets to help participants network and conduct business in an interactive and immersive virtual environment. Participants can also engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms and private networking rooms.

A ground-breaking collaboration of experts:

Eager to keep the momentum from its previous edition, World CX Summit will feature prominent experts such as Anand Tuli – Head of Customer Experience & Data Analytics, Vedantu; K. B. Nagaraju – Chief Customer Experience Officer, Bigbasket; Dhruba Roy Chowdhury – Head of Global Command Centre and APAC Support Operations, Uber; Vaishali Thakkar – Chief Customer Experience & Service Delivery, Praxis Home Retail Ltd. (Future Group – HomeTown); Shivangi Kamath – Head Quality Assurance and Process Improvement- Process Excellence Group, Tata AIG General Insurance; Saumil Mehta – Director & Country Manager, The Kraft Heinz Company and Sharatee Ghosh – Sr. Executive Vice President – Customer Experience Center & Virtual Relationship, Kotak Mahindra Bank to name a few.

World CX Summit – India will cover current topics including Digital Transformation with Customer-First Thinking, Customer Data: Designing for Transparency & Trust, CX Strategies for a Touchless World, Adopting Digital Omnichannel, Future of Chatbots & Virtual Assistants and much more.

World CX Summit – India is officially sponsored by Silver Sponsor – Freshworks; Bronze Sponsor – Teleperformance and Eastvantage; Associate Sponsor – Site24x7

To register your interest to attend WCX – India, visit World CX Summit – India (bit.ly/3br06wI)

About World CX Summit:

World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it. The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies. For more information visit: https://india.worldcxsummit.com/

For further details about the announcement, please contact:
Karthik A
Marketing Lead
Trescon
marketing@tresconglobal.com

SHARE THIS STORY

Share on facebook
Share on twitter
Share on linkedin
Share on email

RELATED POSTS

5 Companies That Have Already Announced Job Cuts This Year

Layoffs in 2023: 5 Companies That Have Already Announced Job Cuts This Year

The layoff spree at tech giants is bleeding into a new year. It has been just three weeks since we entered 2023, yet the media is buzzing with disturbing numbers about people being laid off by tech companies: At least 104 tech companies let go more than 26,000 employees. This means, more than 1,600 tech employees were dismissed per day in the past couple of weeks. Let’s take a look at the top tech companies that are laying off aggressively.

Goblin Mode

Decoding the World’s Obsession with “Goblin Mode”

Do you find yourself struggling to maintain a positive and productive attitude at work? Are you becoming increasingly irritable or disengaged from constantly feeling overwhelmed and stressed? If so, you’re not alone. Many people experience this state of mind, and some turn on their ‌ “goblin mode” to cope with it. The term “goblin mode” gained popularity in February 2022

Instagram vs YouTube—Which Is Better for Your Business?

Instagram vs YouTubeWhich Is Better for Your Business?

With the rise of social media platforms, like Instagram, TikTok and YouTube, businesses have gained new opportunities to reach their potential customers. It’s important to note that Instagram and YouTube are not just for entertainment; they can be used as powerful tools for marketing and creating brand awareness. Many individuals already use YouTube, TikTok and more to earn money.

What Is Ambient Computing? How Does It Affect Our Lives?

What Is Ambient Computing? How Does It Affect Our Lives?

Picture this: it’s five degrees Celsius outside, and you are freezing, but instead of you adjusting your thermostat, your house automatically realizes that it needs to be warmed up and changes the temperature accordingly. That is what ambient computing is all about. Ambient computing (also called ambient intelligence) refers to technology immersed into your environment. You don’t have to consciously interact with it using screens or keyboards.

How Can AI Be Used in Governance?

How Can AI Be Used in Governance?

One of the many things that artificial intelligence (AI) is capable of doing is helping governments function smoothly. In a previous article, we discussed that, over time, AI would be responsible for more decision-making. As such, it can help governments worldwide make tough decisions by ridding the decision-making process of human biases.

Top 3 Cheapest Tesla Alternatives to Consider Buying

Top 3 Cheapest Tesla Alternatives to Consider Buying

Those who care about the environment have progressively shifted to electric cars. In December 2022, electric car sales reached 11% of the car market worldwide. These cars not only have significantly fewer carbon emissions but are also cheaper to maintain. Some countries, such as New Zealand, the U.K.