[ Press Release ] Top CX Leaders from India are Gathering Virtually to Discuss the Roadmap for Rebuilding India’s Technological Ecosystem

The second global edition of World CX Summit will virtually connect some of the most influential voices in India’s CX space. Notable speakers include the likes of Anand Tuli, K. B. Nagaraju, Vaishali Thakkar & more.

INDIA, Mar 8, 2021 – (ACN Newswire) – The inaugural edition of World CX Summit Jakarta that took place virtually last year has placed this summit in a league of its own; majorly due to the vast array of global experts in CX, investors, MarTech leaders and cloud entrepreneurs it managed to gather.

Taking place on 10 March 2021, the Indian edition of World CX Summit will feature keynotes from thought-leaders, industry experts, private networking sessions, secure audio-visual meetings, private meetings and more from thought leaders from India and abroad.

Customer experience (CX) has become the driving force for business and revenue growth today. Customers today expect an excellent brand experience regardless of the channel used. Any business with unique customer service across all channels of communication can significantly improve brand loyalty, customer satisfaction, traffic, sales, and ultimately, business revenue.

As the government’s Covid-19 restrictions ease, Indian consumers are resuming economic activities albeit with caution. The introduction of the government’s Digital India initiative hand in hand with the increasing internet penetration over recent years, have resulted in the country’s digital population amounting to approximately 688 million active users. The vast majority of Indian consumers have tried new shopping behaviours and digital habits during the crisis and report a high intent to continue.

“Customers today are far more aware than ever and it’s highly unlikely that they will hold brands for things they cannot control, but the brand needs to make customers understand expectations. One has to focus on what the pain points are and try to bring a correction there,” said Mithun Shetty, CEO of Trescon.

The summit will be hosted on the virtual events platform Vmeets to help participants network and conduct business in an interactive and immersive virtual environment. Participants can also engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms and private networking rooms.

A ground-breaking collaboration of experts:

Eager to keep the momentum from its previous edition, World CX Summit will feature prominent experts such as Anand Tuli – Head of Customer Experience & Data Analytics, Vedantu; K. B. Nagaraju – Chief Customer Experience Officer, Bigbasket; Dhruba Roy Chowdhury – Head of Global Command Centre and APAC Support Operations, Uber; Vaishali Thakkar – Chief Customer Experience & Service Delivery, Praxis Home Retail Ltd. (Future Group – HomeTown); Shivangi Kamath – Head Quality Assurance and Process Improvement- Process Excellence Group, Tata AIG General Insurance; Saumil Mehta – Director & Country Manager, The Kraft Heinz Company and Sharatee Ghosh – Sr. Executive Vice President – Customer Experience Center & Virtual Relationship, Kotak Mahindra Bank to name a few.

World CX Summit – India will cover current topics including Digital Transformation with Customer-First Thinking, Customer Data: Designing for Transparency & Trust, CX Strategies for a Touchless World, Adopting Digital Omnichannel, Future of Chatbots & Virtual Assistants and much more.

World CX Summit – India is officially sponsored by Silver Sponsor – Freshworks; Bronze Sponsor – Teleperformance and Eastvantage; Associate Sponsor – Site24x7

To register your interest to attend WCX – India, visit World CX Summit – India (bit.ly/3br06wI)

About World CX Summit:

World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it. The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies. For more information visit: https://india.worldcxsummit.com/

For further details about the announcement, please contact:
Karthik A
Marketing Lead
Trescon
[email protected]

SHARE THIS STORY

Share on facebook
Share on twitter
Share on linkedin
Share on email

RELATED POSTS

Top 5 NFT Scam

Top 5 NFT Scam

From art pieces like EVERYDAYS: THE FIRST 5000 DAYS by Mike Winkelmann to cryptopunks and memes like Side-eyeing Chloe, the popularity of Non-Fungible Tokens (NFT) has been on the uptick. They have also been blowing up in value in 2021. NFT sale volumes have surged eightfold, reaching US$10.7 billion in the third quarter of 2021.

What Brands Must Know About China’s Evolving Millennial Buyers

What Brands Must Know About China’s Evolving Millennial Buyers

Earlier this year, climate activist Greta Thunberg called out fast fashion consumers during an interview with a fashion magazine. She said, “If you are buying fast fashion, then you are contributing to that industry and encouraging them to expand and encouraging them to continue their harmful process.”

What Is Femtech and Are Femtech Companies on the Rise

What Is Femtech and Are Femtech Companies on the Rise?

Women’s needs have been largely neglected for years. They get fewer job opportunities, excessive household work, subpar pay and little healthcare attention. Well, no more. The rise of FemTech startups (largely women-run) is changing the healthcare landscape for women. As per a report by CBInsights, FemTech will be worth US$50 billion by 2025. So, what is FemTech, and how can you get started?

Workplace

The Power of Introverts at the Workplace

Psychologist Carl Jung describes introverts as people whose interests are directed inwards and towards their own thoughts or feelings. They typically struggle to adjust to social settings and are perceived as being reserved. Thus, at a workplace, the introvert might come across as a quiet or unsociable person and end up unnoticed, no matter how big their contributions might be.