JETCO pioneers cross-bank cardless withdrawal service in Hong Kong

For Immediate Release


JETCO pioneers cross-bank cardless withdrawal service in Hong Kong


Hong Kong, 2 June 2020 – Joint Electronic Teller Services Limited (“JETCO”) today announced the rollout of Hong Kong’s first cross-bank cardless withdrawal service. Customers of participating JETCO member banks can take out cash instantly from any JETCO automatic teller machine (ATM) that supports this service by scanning the QR code on the ATM screen with their mobile banking apps.


At this stage, the service can be supported by the ATMs of eleven JETCO member banks. They include Bank of Communications (Hong Kong) Limited, The Bank of East Asia, Limited, China CITIC Bank International Limited, China Construction Bank (Asia) Corporation Limited, China Merchants Bank Hong Kong Branch, Chong Hing Bank Limited, Citibank (Hong Kong) Limited, Dah Sing Bank, Limited, Industrial and Commercial Bank of China (Asia) Limited, Public Bank (Hong Kong) Limited and Shanghai Commercial Bank (Hong Kong) Limited. Customers can conduct cardless withdrawals from the ATMs of these banks that carry a “Cardless Withdrawal” identifier.


In addition, three banks, including The Bank of East Asia, Limited, Industrial and Commercial Bank of China (Asia) Limited and Standard Chartered Bank (Hong Kong) Limited, have already incorporated the cardless withdrawal feature in their mobile banking apps. Bank of Communications (Hong Kong) Limited, Citibank (Hong Kong) Limited and WeLab Bank Limited will also be offering this feature shortly. More member banks will follow in the coming months.


Customers will no longer need to bring their cards when they go to get cash from the ATM: all they need to do is pre-set withdrawal instructions on their mobile banking apps which require authentication. They can select the “Cardless Withdrawal” function on the ATM screen, scan the QR code with their mobile app and get cash instantly. The whole process is easy, fast and secure.


JETCO Chief Executive Officer Angus Choi said: “Cross-bank cardless withdrawal is a major step towards achieving open banking and a smarter society. There are also environmental benefits as a result of the reduced demand for plastic cards over time. Hong Kong consumers are generally technology and mobile savvy. JETCO and our member banks are determined to bring new banking experiences to market so customers can access their money the way they want to. The new service is particularly timely as it helps support social distancing, shortens time spent in queues and enables ‘no-touch’ withdrawals from ATMs.”


All JETCO ATMs that support this service will feature a JETCO Cardless Withdrawal identifier (attached). At this stage, the service is limited to Hong Kong dollar withdrawals and is subject to daily withdrawal limits set by individual banks. JETCO plans to gradually integrate the cross-bank cardless withdrawal feature in the ATMs of all member banks by the end of 2020.


For further information, please visit




About Joint Electronic Teller Services Limited


Joint Electronic Teller Services Limited (‘JETCO’) was established in 1982 by five banks: Bank of China (Hong Kong) Limited; The Bank of East Asia, Limited; Chekiang First Bank Limited (currently OCBC Wing Hang Bank Limited); Shanghai Commercial Bank Limited; and Wing Lung Bank Limited (currently CMB Wing Lung Bank Limited). Today, JETCO has more than 30 member banks in Hong Kong and Macau and supports a range of banking services for them across both regions.


JETCO currently operates more than 3,000 ATMs in Hong Kong and Macau, offering convenient, reliable local and cross-border ATM services.


JETCO also provides a range of value-added services, including payment gateway services for e-Commerce and mobile payment solutions, to help member banks deliver innovative and high-quality services to their customers. In 2019, JETCO launched Hong Kong’s first open API exchange platform. JETCO APIX allows banks and cross-industry partners to connect with each other and collaborate to develop new products and services.


For more details, please visit


For media enquiries:
Charlotte Fan
Prime Communications Limited
Tel: +852 91919951


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