Deliveroo will Reduce Commission Rates to 5% for Pickup Orders to Provide Relief to Restaurants and to Encourage Social Distancing
• Effective immediately, Deliveroo will reduce commission rates to 5% for Pickup orders until end of June
• Over 1,500 new restaurants have joined Deliveroo since January 2020
• Since December last year, the company has seen 300% growth in both restaurants offering Pickup services and Pickup’s order volume in three months’ time.
(Hong Kong, 20 April 2020) – As social distancing measures to combat COVID-19
continue to be implemented by the Government and practiced by the general public, Deliveroo today announces that it will reduce commission rates to 5% for Pickup orders. The reduced commission will apply to all Deliveroo partnering restaurants, effective immediately until the end of June. This new relief measure will help F&B providers across Hong Kong to generate additional revenue, enhance service to new and old customers alike, and support social distancing as Pickup enables customers to avoid waiting times and skip the queue.
Over 1,500 new restaurants have joined Deliveroo since January, with 60-70% of them opting in to join Deliveroo’s Pickup service. As Hong Kongers work from home and abide to social distancing measures, Deliveroo has rolled out more options to get meals into hungry people’s hands than ever before. Via Delivery and Pickup, restaurants are able to extend their sales to make up for business lost due to the outbreak and subsequent F&B gathering restrictions.
Since December last year, Deliveroo has seen 300% growth in both restaurants offering Pickup services and Pickup’s order volume in three months’ time. Pickup services from Deliveroo officially launched earlier this month to give hungry Hong Kongers the chance to skip the delivery fee, and conveniently pick-up their meals without standing in line at their desired restaurants. Once customers have selected the Pickup option, they will be shown the precise collection time and be kept up to date through app notifications, enabling them to drop in and grab their food immediately.
Brian Lo, General Manager of Deliveroo Hong Kong said, “At Deliveroo we know that every customer can make a world of difference to our restaurant partners at this critical time, and so we have consistently rolled out new measures to continue our support. Pickup offers a faster option for customers to order their food through Deliveroo in times of high demand, and also allows for people to order for collection from restaurants that may not provide delivery services, or order products that may not be suitable for delivery. The service also benefits restaurants by opening up an additional revenue stream as Pickup gives people the option of ordering food-on-the-go – enabling restaurants to reach a new wave of customers.”
Hiroyasu Kageyama General Manager of Ootoya said, “It’s no surprise that the most recent measures by the government to reduce in-house restaurant services by 50% have been felt across the city and to our operations. However, we’ve been able to make up for lost in-house sales with more proactive marketing for delivery and pick-up. This is largely in thanks to Deliveroo’s compassionate efforts to help us adapt and reach new customers online – with them as our partner, we’ve been able to stay optimistic and find new ways to innovate.”
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 80,000 best-loved restaurants and takeaways, as well as 60,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with over 2,500 employees in offices around the globe.
Deliveroo operates in over 500 towns and cities across 12 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, Spain, United Arab Emirates, Kuwait and the United Kingdom.