Deliveroo Partners with the 1st Virtual Insurer to Provide Special Medical Benefits to Deliveroo Riders and Their Families

Committed to always finding new ways to support riders, who are at the heart of the business, Deliveroo announces today a partnership with Hong Kong’s first virtual insurer Bowtie who will offer BowtieGo healthcare membership plans to 6,000 Deliveroo riders and their families, starting at zero cost. As rider health and safety are among Deliveroo’s highest priorities, the move follows recent efforts to provide riders with free COVID-19 testing, education opportunities and accident and injury insurance coverage which has been arranged and administered by Marsh since 2018.


All Deliveroo riders and their families can now enjoy medical benefits designed with three unique healthcare plans with basic coverage starting at $0. Supported by Bowtie, the entry-level healthcare programme is free of cost to riders and offers member’s exclusive rate on unlimited GP consultations and Chinese Medicine doctor visits (medicine, acupuncture and bone setting). For an additional monthly fee, riders can also select an insurance plan which will allow them to access outpatient and dental treatments at discounted rates with the option to also receive a free annual body check.


Brian Lo, General Manager, Deliveroo Hong Kong, said: “Having spoken to our riders and listened to their feedback, we know healthcare matters to them and so it matters to us. We knew it was the right time for us to further our efforts in helping our riders to access more health benefits. Bowtie will offer comprehensive and unique benefit packages that will keep our riders and their beloved ones healthy and protected.”


In Hong Kong, all Deliveroo riders are already automatically enrolled into a completely free insurance package covering accident and injury which is arranged and administered by Marsh. To add on that, this additional medical benefits to Deliveroo Riders, follows a number of recent initiatives from Deliveroo to better riders’ on-the-job experience, earning potential and wellbeing. This April, Deliveroo introduced the Rider Academy in Hong Kong to offer over 700+ free online courses for riders and their families, as well as free COVID-19 testing with Project Screen by Circle. Additionally, Deliveroo provided free masks and hand-sanitisers to riders in Hong Kong earlier this year.


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