[ Press Release ] Companies in APAC must meet rapidly increasing digital customer service needs or risk falling behind, new Infobip report indicates
Infobip, a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey, today released a whitepaper revealing that the pandemic has upended the customer service landscape. The report shows that unless businesses meet the rapidly increasing needs for digital customer service, they risk losing market share. […]
Infobip, a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey, today released a whitepaper revealing that the pandemic has upended the customer service landscape. The report shows that unless businesses meet the rapidly increasing needs for digital customer service, they risk losing market share.