SolarWinds Sees Strong Momentum in Channel Partner Network Growth and Satisfaction
The company plans to extend commitments to further strengthen partner relationships worldwide by offering continued dedicated technical support, ongoing training initiatives, and events
SolarWinds, a leading provider of powerful and affordable IT management software, today released the findings of its latest Channel Partner satisfaction survey. The positive results reflect commitment from SolarWinds to create meaningful partnerships based on real feedback—96% of Partners surveyed report they value SolarWinds dedicated technical resources. With these strong results, SolarWinds will continue its channel investment worldwide to support ongoing Partner network growth and satisfaction.
“We strongly value our Partners, and our ability to drive customer success includes our vast Partner network. It’s heartening to see strong confidence shared by our Partners worldwide,” said Sojung Lee, Vice president, APJ sales, SolarWinds. “We’re observing the same sentiment in the APJ region, and the momentum reflects the right strategy and efforts invested in our channels. We continuously bring Partners deep industry experience, strong technical expertise, and enablement initiatives to take away the complexity and empower Partners to solve business problems for customers.”
As part of the growth efforts, SolarWinds will continue to offer ongoing training initiatives to strengthen its commitment to global Channel Partners. This includes annual Partner Summit events in the APJ and EMEA regions, where the company offers in-depth technical training and accreditation, and networking opportunities.
“We listen to Partners closely to understand their needs, introducing elements like enablement initiatives, dedicated technical support, and ongoing training. We believe providing the best possible resources is critical to successful partnerships, so we invest heavily in areas like free technical training with product experts at our SolarWinds Certified Professional® (SCP) Bootcamp events. Over the past 16 months, we conducted four week-long bootcamps in APJ, and we look forward to the upcoming Partner Summits in APJ,” continued Lee.
The SolarWinds APJ Partner Summit takes place in Bangkok, Thailand on August 12 – 14.
SolarWinds Channel Partner Satisfaction Survey Key Findings
Partner Satisfaction
SolarWinds Channel Partners indicated “satisfied” or “very satisfied” in the following areas:
• Product pricing
• Licensing model
• Partner portal user experience and content
Product Confidence
SolarWinds Channel Partners see the largest growth potential in the following SolarWinds products portfolios:
• Network management
• IT security
• System management
Furthermore, almost 80% of the partners surveyed plan to grow their business with SolarWinds in the next 12 months.
Areas of Importance
Partners valued a successful vendor-partner relationship, highlighting the importance of:
• Communication and product positioning
• Access to dedicated technical resources
• Access to dedicated vendor relationship managers
SolarWinds fielded the survey to its global community of Channel Partners between August and October 2019, yielding 305 respondents in total.
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© 2020 SolarWinds Worldwide, LLC. All rights reserved.
MEDIA CONTACTS:
Watson Tan Vicky Zhou
Archetype SolarWinds
Phone: +852 25348700 Phone: +65 65937622
Watson.tan@archetype.co pr@solarwinds.com
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