[ Press Release ] World CX Summit – Asia to Discuss Latest Trends in Customer Experience Management, Explore Innovations that Can Empower Businesses

Over 250 CX leaders alongside CXOs, CAOs, CTOs, CMOs, CDOs are convening virtually to discuss the latest strategies, tech trends and opportunities in CX. These innovative leaders will also discuss best practices in defining and documenting an organization-wide approach to prioritize & integrate CEM into every business.

SINGAPORE, Mar 8, 2021 – (ACN Newswire) – With a special focus on the Asian market, the third global edition of the World CX Summit is set to take place virtually on 11 March 2021. 

The increasing adoption of IoT-based devices and sensors as well as AI-driven predictive and advanced analytics tools to offer personalized services to both B2B and B2C consumers is one of the major factors contributing to the growth of CX in the regional market.

The wide presence of call centers, the burgeoning trend of social media, and rising emphasis on CEM and customer satisfaction are contributing to the growth of the market in Asia.

Additionally, B2B consumers’ growing preference for quality products that add value to their business, growing expectations for services based on outcome and customer journey and demand for tangible results to drive the growth of the business are some of the factors driving the adoption of customer experience management solutions in Asia.

“Customer experience is becoming increasingly important for business success as companies in APAC embrace digitalization at an incredible speed this year in response to the dramatic shifts to a trend of work from home rising due to the pandemic,” stated Mithun Shetty – CEO, Trescon.

Keeping this in mind World CX Summit – Asia will convene stakeholders of the CX ecosystem in Asia including top CX leaders and experts, to focus on topics such as Overcoming Business Challenges & pain points around CX in the “new normal”, Leveraging Voice of the Customer (VoC) to drive NPS, Harnessing Big Data & Analytics for enhancing the customer experience; CX & social media and much more.

The summit will feature a ground-breaking collaboration of experts such as Nate Brown, Chief Experience Officer/ Co-Founder of CX Accelerator Officium Labs; Michelle Huff, Chief Marketing Officer, UserTesting; Matt Coulson, Regional VP, Value Consulting OutSystems, APAC; Winnie Talosig Rebancos, IT Director, Coca-Cola Beverages; Richard Jones, VP & GM APAC, Dataiku; Biren Balakrishnan, Sales Engineering Manager, Sitecore; Christophe Bacon, Founding and Managing Partner, OmniStrada; Ganesh Raj, Director, Strategic Alliances, Freshworks Inc APAC; Harish Agarwal, Head of CX Solutions Strategy, SEA, Qualtrics, Riva UY Lead Solution Architect, OutSystems; to name a few.

The summit will be hosted on the virtual events platform Vmeets to help participants network and conduct business in an interactive and immersive virtual environment. Participants can also engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms and private networking rooms.

World CX Summit – Asia is officially sponsored by Platinum Sponsor – User Testing, Tech Data & Dataiku; Gold Sponsor – OutSystems, Freshworks; Sitecore and Alida; Silver Sponsor – Qualtrics; Bronze Sponsor Yellow Messenger, Vernacular.ai and Qiscus.

About World CX Summit

World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it. The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

For more information visit: https://asia.worldcxsummit.com/

For further details about the announcement, please contact:
Genevive D’souza
Corporate Communications Manager
marketing@tresconglobal.com

SHARE THIS STORY

Share on facebook
Share on twitter
Share on linkedin
Share on email

RELATED POSTS

Cultos Global Lands Major Investment to Advance Web3 Brand Engagement Solutions

Cultos Global Lands Major Investment to Advance Web3 Brand Engagement Solutions

Dubai-based Web3 company, Cultos Global, has recently acquired substantial investment in its latest funding round. The specific amount remains undisclosed. This venture specializes in altering the dynamics of brand-customer relationships by launching a sophisticated, integrated platform that intertwines digital marketing and customer rewards, converting conventional consumers into active nano-influencers.

Navigating the Growing Crisis of Space Debris

Orbital Fallout: Navigating the Growing Crisis of Space Debris

Ever since we stepped into the space age back in the 1950s, we’ve been busily sending rockets and satellites up, up and away, painting our mark way beyond our planetary borders. But here’s the thing—our ventures have left the cosmos littered with about 2,000 operational satellites and another 3,000 that are just space junk now.

Pryon Secures US$100 Million in Series B to Advance AI in Knowledge Management

Pryon Secures US$100 Million in Series B to Advance AI in Knowledge Management

Pryon Inc., a North Carolina-based company specializing in integrating artificial intelligence (AI) with knowledge management, has completed a Series B investment round, raising US$100 million. The funding was led by Thomas Tull’s US Innovative Technology Fund (USIT), with contributions from both new and existing investors, including Aperture Venture Capital,

Amazon Launches Upgraded AI Enhanced Fire TV Sticks

Amazon Launches Upgraded AI Enhanced Fire TV Sticks

Amazon has rolled out a series of updates to its Fire TV offerings. The new features include an improved conversational voice search powered by generative AI and Fire TV Ambient Experience advancements. Among the latest hardware releases are the Fire TV Stick 4K Max and the Fire TV Stick 4K, incorporating the enhanced Fire TV Ambient Experience.

Interactive Learning with Augmented Reality

Interactive Learning with Augmented Reality: Applications, Benefits and Challenges

Ever wondered what it would be like if your textbooks could talk, if the illustrations in your lessons could come to life, or if you could step into history rather than just read about it? Welcome to the world of augmented reality (AR) in education! Like a magic wand, AR can turn the abstract into tangible and the mundane into extraordinary, unfolding boundless educational possibilities.