Kanmo Group partners with Capillary Technologies to increase store conversion with AI-powered solutions

Singapore – January 9 2020 – Capillary Technologies, leader in omnichannel engagement
solutions, has become an AI partner for the Kanmo Retail Group, which manages more than
180 stores for 13 brands throughout Indonesia, including Mothercare, COACH, and Justice.
Kanmo group was already using Capillary solutions for engaging their customers across online
and offline with personalised communication since last year.

Offline retail in Indonesian market still continues to contribute about 95% to the total retail.
Indonesians still like to visit physical stores for the look and feel of the product. Keeping
customers at the centre of attention, Kanmo Group wanted to build an offline clickstream of data
(similar to what eCommerce has) to support the Group’s mission to provide exceptional retail
experience to customers.

Capillary’s VisitorMetrix not only enables brands to analyse historical store traffic patterns to
determine staffing requirements but can also give immediate responsive data to changes,
including studying the impact of promotional campaigns. Brands can use this information to
strategise their operations and marketing campaigns to look deeper at their performance and
pull the right levers for improved productivity.

“While our eCommerce business is growing, we did not want to lose focus on offline stores.
Combining the in-store consumer behaviour with the transactional data will give us a complete
360-degree view of our customers and help us personalise our offerings and services,” said
Hitesh Bharwani, Founder and Group Managing Director at the Kanmo Group.

“Capillary was already helping us to engage our customers through offline and online channels
and with VisitorMetrix which is tightly integrated with the existing systems helps us to make
better decisions based on enriched data” Bharwani added.

Aneesh Reddy, Co-founder and Chief Executive Officer at Capillary Technologies commented
on the Capillary partnership with the Kanmo Group, “We are pleased to be helping the Kanmo
Group with our solutions and to be involved in their digital journey. We will soon be launching
VisitorSense to help retailers capture more data. The product will be able to provide with
demographics and fashion profiles of the visitors to help you understand. We hope to establish
a useful long-term partnership”.

SHARE THIS STORY

Share on facebook
Share on twitter
Share on linkedin
Share on email

RELATED POSTS

5 Companies That Have Already Announced Job Cuts This Year

Layoffs in 2023: 5 Companies That Have Already Announced Job Cuts This Year

The layoff spree at tech giants is bleeding into a new year. It has been just three weeks since we entered 2023, yet the media is buzzing with disturbing numbers about people being laid off by tech companies: At least 104 tech companies let go more than 26,000 employees. This means, more than 1,600 tech employees were dismissed per day in the past couple of weeks. Let’s take a look at the top tech companies that are laying off aggressively.

Goblin Mode

Decoding the World’s Obsession with “Goblin Mode”

Do you find yourself struggling to maintain a positive and productive attitude at work? Are you becoming increasingly irritable or disengaged from constantly feeling overwhelmed and stressed? If so, you’re not alone. Many people experience this state of mind, and some turn on their ‌ “goblin mode” to cope with it. The term “goblin mode” gained popularity in February 2022

Instagram vs YouTube—Which Is Better for Your Business?

Instagram vs YouTubeWhich Is Better for Your Business?

With the rise of social media platforms, like Instagram, TikTok and YouTube, businesses have gained new opportunities to reach their potential customers. It’s important to note that Instagram and YouTube are not just for entertainment; they can be used as powerful tools for marketing and creating brand awareness. Many individuals already use YouTube, TikTok and more to earn money.

What Is Ambient Computing? How Does It Affect Our Lives?

What Is Ambient Computing? How Does It Affect Our Lives?

Picture this: it’s five degrees Celsius outside, and you are freezing, but instead of you adjusting your thermostat, your house automatically realizes that it needs to be warmed up and changes the temperature accordingly. That is what ambient computing is all about. Ambient computing (also called ambient intelligence) refers to technology immersed into your environment. You don’t have to consciously interact with it using screens or keyboards.

How Can AI Be Used in Governance?

How Can AI Be Used in Governance?

One of the many things that artificial intelligence (AI) is capable of doing is helping governments function smoothly. In a previous article, we discussed that, over time, AI would be responsible for more decision-making. As such, it can help governments worldwide make tough decisions by ridding the decision-making process of human biases.

Top 3 Cheapest Tesla Alternatives to Consider Buying

Top 3 Cheapest Tesla Alternatives to Consider Buying

Those who care about the environment have progressively shifted to electric cars. In December 2022, electric car sales reached 11% of the car market worldwide. These cars not only have significantly fewer carbon emissions but are also cheaper to maintain. Some countries, such as New Zealand, the U.K.