The Department of Health (DOH) has partnered with Google and Senti AI to centralize its COVID-19 communications nationwide using an Artificial Intelligence-enhanced knowledge management tool.
Due to rapidly evolving developments surrounding the crisis, the frequency of information is resulting in communication update delays across channels. This means that a citizen or LGU based in the province may receive different versions of the same information from a chatbot or a call center partner.
With the help of Senti AI using Google technologies, DOH will be able to improve and centralize its communication system and integrate this to different communication partners such as chatbot providers through a secure API.
Hosted on Google Cloud, the solution makes use of numerous AI technologies including Natural Language Understanding, Intent Detection, and Entity Detection. These features all work together for the system to intelligently capture the context behind an inquiry and provide the most relevant and up-to-date answers from DOH’s official knowledge source.